Key Responsibilities

• Manage the implementation and operations of enterprise digital systems and AI solutions, aligning them to meet business and operation objectives
• Provide technical oversight from design through deployment and enhancement, ensuring platform robustness, reliability, and security compliance
• Lead end-to-end project and system integration delivery, coordinating technical activities and fostering cross-functional collaboration to ensure solutions meet business requirements and achieve successful implementation
• Collaborate with business stakeholders, vendors and partners to translate complex needs into clear, actionable plans and ensure timely communication and alignment
• Oversee vendor management, ensuring SLA compliance, performance standards, and reliable delivery of services
• Continuously identify and assess emerging technologies to drive innovation, improve operational efficiency, and enhance customer engagement
• Lead and mentor a small, focused team, managing priorities and resources to deliver projects on time and to quality standards

Candidate Profile:



• Degree in Information Systems/Technology, Computer Science, Systems Engineering, or a related field
• At least 3–5 years of relevant experience managing complex customer-facing or business-critical IT projects within large organisations, with a proven track record of successful delivery
• Strong organisational skills with the ability to manage multiple concurrent projects effectively
• Technical expertise in cloud-based microservices & serverless architectures and SaaS platforms
• Familiarity with Gen AI concepts and tools, with practical experience to customer relationship management (CRM) and AI Chatbot systems will be an advantage
• Knowledge of cybersecurity principles and practices is an advantage
• Strong analytical and project management capabilities
• Excellent written and verbal communication skills, with the ability to bridge technical and business domains